Shipping policy
Shipping Policy
Shipping Policy
Processing Time
Orders are processed within 2-5 business days before shipping.
Shipping Rates & Delivery
- Thailand: $7 USD
- International: $25 USD
Delivery times vary by destination and are estimated, not guaranteed.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information where available.
Customs & Import Duties
For international orders, any customs fees, taxes, or import duties are the responsibility of the customer and are not included in the shipping cost.
Lost or Delayed Packages
Chilovii is not responsible for delays caused by the carrier or customs. If your package appears lost, contact us at contact@chilovii.com and we'll help track it down.